# Paws at You help

> Short answers about pet photos, paws at you prices and failed generations.

Canonical page: https://pawsatyou.app/help/
Updated: 2026-10-31

Most problems come from the photo. A close, bright photo of one cat or dog with the face clear fixes likeness and most paw problems.

## Common fixes

- Doesn't look like my pet: use a closer photo in daylight, without filters.
- Paw misses the lens: try the other paw pose; a photo with paws visible can help.
- Extra legs or merged paws: generated video can do this in fast moves. Try a new photo or another pose.
- Jump at the loop: some apps add a small jump between replays. The clip ends with the pet sitting back to keep it small.

## Questions

### Why doesn't the video look like my pet, or the paw miss the lens?

The studio can only work from what the photo shows. A far-away, dark or filtered photo gives a weaker likeness. Use one close, well-lit photo of one pet facing the camera, and try the other paw pose if the paw misses.